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Introducing New Fuze Support: Knowledge & Help at Your Fingertips

Tuesday, July 26, 2011 from 11:00 AM to 11:30 AM (PT)

Ticket Information

Type End     Quantity
Customer Webinar Series- New Fuze Support Ended Free  
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Event Details

Fuze Meeting presents the debut webinar in our Customer Webinar Series...

Introducing New Fuze Support:  Knowledge & Help at Your Fingertips. 

Tuesday July, 26th 2011 @ 11am PST.                          Hosted by:  Vice President of Product Management, Greg Saiz

You may be asking yourself, "what does new support at Fuze Meeting mean to me?"  Good question!

 

What's new about Fuze Support?:   We've created an interactive, all-inclusive,  Customer Support Management system

  • Customer self help area - customers can post their own questions and get community answers
  • Greatly improved FAQ area and knowledge base
  • Integrated online chat
  • Suggest features and vote on them- customers can see and add items to our Roadmap!
  • Support transparency and visibility – customers receive notification of ticket updates
  • Social media integration – monitor social networks and respond from Zendesk
  • Counts for problem frequency and notification for affected customers
  • Simplified ticket management for support staff
  • Support metrics, reporting, alerts and rules

 

What it can do for you:   Provides a platform for exceptional customer support

Over the coming weeks, we'll be cooking up new ways to use Zendesk. We would love to show you how to make the most of our all inclusive new support system.  Hope to see you all there.

support.fuzemeeting.com